Our Support Team tries to have all Freecash Exclusive Ticket resolved within 15 days. If you have already submitted a Freecash Exclusive Ticket, you can check the status of your ticket in the "Your Offer Tickets" tab of your Freecash Profile.
We receive these offers from an offer provider, e.g. a game studio. Offers marked as "Freecash" are not created by Freecash, but we are in touch with the provider. We rely on the information you provide in the ticket, including the notes and screenshots. We have to cross-reference your supporting evidence against the data we receive from the offer provider.
Sometimes there is not enough evidence to approve tickets. Some examples of why that may be below:
Technical problems with tracking
Unusual activity within the provider's app
Unusual activity on Freecash
When this happens, we must decline your ticket. Please note that the reasons mentioned above are just a few examples of the reasons why we may decline your ticket.
Freecash Exclusive Ticket Status
The Reward status will show “In Progress” and the Support ticket will show “Awaiting Support”.
Declined
The Reward status will show “Completed” and the Support ticket will show “Declined by support”
When we decline tickets, it's because we don't have enough evidence to accept your ticket. This can be true even if you send us screenshots.
Rewards can only be accepted in compliance with our Terms of Services if Freecash and/or our Offer Partners are able to properly validate your achievements.
Accepted
The Reward status will show “Completed” and the Support ticket will show “Accepted by support”.
Your reward will have been granted.
