If you believe you were silenced, suspended, or permanently banned unfairly or due to an error in the banning process, you can submit a support ticket at Blizzard’s help centre to appeal against the decision. This is the only legitimate way to get unbanned.
Follow the steps below to submit an appeal.
- 1 Log in to Battle.net and open a Support Ticket.
- 2 Enter the details in the text field, including all relevant info and why you believe the ban is a mistake.
- 3 Press Continue.
You will be able to check on the status of your Support Ticket here. You cannot appeal a decision after a final review has been given.
Make sure you fully explain your case in the appeal for the best possible outcome. Mild offenses are easier to appeal for and may result in you getting unbanned. Players with serious offenses such as hate speech or racial slurs have a zero percent chance of getting unbanned.
Hopefully you can get back in before the next store reset.
Why do players get banned in Overwatch 2
| Cheating | Cheating, such as using third-party software, win-trading, scamming, etc. |
|---|---|
| Communication | Hate speech, disruptive language, harassment, or obscenities in text or voice chat |
| Behavior | Any in-game activity that ruins general player experience such as griefing, smurfing, trolling, or throwing matches |
| Naming | Offensive user-customizable names, such as in-game player IDs or BattleTag names |
Depending on which of those behaviors you are being punished for, you will receive a different type of account ban.
Different types of account bans in Overwatch 2
Blizzard has divided its ban into three different categories to separate violators depending on the severity of the violation.
Silencing
The first kind of Overwatch 2 ban is called Silencing, where the account holder is barred from communicating with other players in any way, including both voice and text chat. This punishment is for toxic and abusive players that misuse chat.
Suspension
The second type is Suspension, where offenders are temporarily barred from playing the game. Suspensions are usually handed out to people who quit competitive matches mid-game or troll their teammates. Those who share accounts or boost teammates are also handed out account suspensions.
Permanent Banning
This punishment is reserved for the most severe cases, including cheaters who use aim or wall hacks to disrupt casual or competitive gameplay.
