Why Were My Cashouts Paused & What Can I Do?

AI poweredThe short version

We can pause cashouts for your account if we discover suspicious activity.
This is a first step, and different from a ban.
In the vast majority of cases, we resolve all issues at this stage.

If you see a notification like the one below, we have temporarily disabled cashouts for your account.

Notification Frozen Account_.webp — If you see this message, don't panic.

This is not a ban, and in most cases we can restore your ability to cashout within 48 hours.

Why Have We Paused Your Cashouts?

Pausing your account's ability to cashout is the first step we take when we notice activity that violates our Terms of Service. Most commonly, when we detect the following:

Suspected use of VPNs
Suspected ownership of multiple accounts
A Terms of Service breach

We aim to resolve these issues with a short conversation, and in the vast majority of cases, no further action is required.

How Can You Restore Your Cashouts?

When your cashouts have been paused, you’ll receive a notification on Freecash.

Click the “Message Support” button in the notification. This will open a chat with our team so you can resolve the issue quickly.

Screenshot 2026-05-27 at 17.13.42.webp May, 2026

If your cashouts have been paused, you will need to open a support chat to request a review. To help us resolve this as quickly as possible, please provide a detailed explanation of the events leading up to the pause.

Before you message us:

Check the reason: Look at your Profile or Notifications to find the exact reason your cashouts were paused. Mentioning this in your message helps guide our team.

Please Note: Submitting an explanation does not guarantee that your cashout privileges will be restored. Approval is determined on a case-by-case basis, depending on the specific restriction reason and your overall account history.