If you see a notification like the one below, we have temporarily disabled cashouts for your account.
This is not a ban, and in most cases we can restore your ability to cashout within 48 hours.
Why Have We Paused Your Cashouts?
Pausing your account's ability to cashout is the first step we take when we notice activity that violates our Terms of Service. Most commonly, when we detect the following:
- Suspected use of VPNs
- Suspected ownership of multiple accounts
- A Terms of Service breach
We aim to resolve these issues with a short conversation, and in the vast majority of cases, no further action is required.
How Can You Restore Your Cashouts?
When your cashouts have been paused, you’ll receive a notification on Freecash.
Click the “Message Support” button in the notification. This will open a chat with our team so you can resolve the issue quickly.
- Check the reason: Look at your Profile or Notifications to find the exact reason your cashouts were paused. Mentioning this in your message helps guide our team.
Please Note: Submitting an explanation does not guarantee that your cashout privileges will be restored. Approval is determined on a case-by-case basis, depending on the specific restriction reason and your overall account history.