Updated on Jun 5, 2025
2 min readWhenever you complete a Freecash Offer, we use in-app event tracking to confirm and then credit your account.
However, tracking in-app events and confirming Offers can take up to 72 hours, as we have a very high volume of traffic, and for many deals we are working alongside partners.
Note: We cannot help you with uncredited Offers unless 72 hours have passed since completing the Offer.
If 72 hours have passed, and you have still not received credit, follow the steps below to contact the Offer provider. You can check who has provided an Offer in the bottom-right corner of the description:
Partner Offers take us a longer to confirm, but not significantly.
If you have not been credited for a Freecash Exclusive Offer (i.e. an Offer we at Freecash provide), you can open a ticket with the Freecash Support Team. To create a support ticket, simply follow these steps:
Log In to Your Account: Access your Freecash account and navigate to your profile page.
Check Earnings in Progress: Locate the "Earnings in Progress" section on your profile page.
View All Offers
On mobile: Click "View All" to access your full list of offers.
On desktop: Select "List View" to access your full list of offers.
Find the Missing Offer
Open a Support Ticket: Click the green "Support Ticket" icon next to the uncredited offer.
Tick the Offer Box & Confirm
Provide Details & Evidence: Date of completion, screenshots as proof (e.g., offer completion), and any additional comments you think would be helpful.
Submit Your Request: Once all details are entered, click "Submit." You’ll receive a notification confirming the ticket has been created.
We aim to respond to all Freecash Exclusive Offer tickets within 10 days.
If you have not been credited for a Partner Offer, contact the original provider. We have step-by-step guides for contacting each of our partners.
Our partners will usually respond promptly, but if you are having difficulties, you can contact the Freecash Support Team via live chat or email.
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