Para cumplir con las regulaciones legales, necesitamos verificar la identidad de los usuarios antes de permitirles realizar retiros. Actualmente, nuestros socios de Veriff se encargan del proceso de verificación, y solo debería tomar cinco minutos.
Antes de iniciar el proceso de verificación, prepara lo siguiente:
- Asegúrate de que tu cámara funcione antes de comenzar el proceso. Necesitarás tomarte una foto de ti mismo como titular de la cuenta.
- También necesitarás algún tipo de identificación oficial emitida por el gobierno, que aún sea válida. Puedes encontrar una lista de identificaciones aceptadas por región a continuación.
Intentar verificar una cuenta en nombre de otra persona está estrictamente prohibido, y resultará en una prohibición permanente.
Documentos de identificación aceptados
| País | Pasaporte | Tarjeta de Identidad | Licencia de Conducir | Permiso de Residencia |
|---|---|---|---|---|
| Afghanistan | ✓ | ✓ | ✓ | N/A |
| Albania | ✓ | ✓ | ✓ | N/A |
| Algeria | ✓ | ✓ | ✓ | N/A |
| Andorra | ✓ | N/A | ✓ | ✓ |
| Angola | ✓ | ✓ | ✓ | ✓ |
| Antigua and Barbuda | ✓ | ✓ | ✓ | N/A |
| Argentina | ✓ | ✓ | ✓ | N/A |
| Armenia | ✓ | ✓ | ✓ | ✓ |
| Australia | ✓ | ✓ | ✓ | ✓ |
| Austria | ✓ | ✓ | ✓ | ✓ |
| Azerbaijan | ✓ | ✓ | ✓ | ✓ |
| Bahamas | ✓ | N/A | ✓ | ✓ |
| Bahrain | ✓ | ✓ | ✓ | N/A |
| Bangladesh | ✓ | ✓ | ✓ | N/A |
| Barbados | ✓ | ✓ | ✓ | N/A |
| Belarus | ✓ | ✓ | ✓ | ✓ |
| Belgium | ✓ | ✓ | ✓ | ✓ |
| Belize | ✓ | ✓ | ✓ | N/A |
| Benin | ✓ | ✓ | ✓ | ✓ |
| Bhutan | ✓ | ✓ | ✓ | N/A |
| Bolivia | ✓ | ✓ | ✓ | N/A |
| Bosnia and Herzegovina | ✓ | ✓ | ✓ | N/A |
| Botswana | ✓ | ✓ | ✓ | N/A |
| Brazil | ✓ | ✓ | ✓ | ✓ |
| Brunei Darussalam | ✓ | ✓ | ✓ | ✓ |
| Bulgaria | ✓ | ✓ | ✓ | ✓ |
| Burkina Faso | ✓ | ✓ | ✓ | N/A |
| Burundi | ✓ | N/A | ✓ | N/A |
| Cambodia | ✓ | ✓ | ✓ | ✓ |
| Cameroon | ✓ | ✓ | ✓ | ✓ |
| Canada | ✓ | ✓ | ✓ | ✓ |
| Cape Verde | ✓ | ✓ | ✓ | N/A |
| Central African Republic | ✓ | ✓ | ✓ | N/A |
| Chad | ✓ | ✓ | ✓ | N/A |
| Chile | ✓ | ✓ | N/A | N/A |
| China | ✓ | ✓ | N/A | ✓ |
| Colombia | ✓ | ✓ | ✓ | ✓ |
| Comoros | ✓ | ✓ | N/A | ✓ |
| Congo (Democratic Republic) | ✓ | ✓ | ✓ | N/A |
| Congo (Republic of) | ✓ | ✓ | ✓ | ✓ |
| Costa Rica | ✓ | ✓ | ✓ | ✓ |
| Croatia | ✓ | ✓ | ✓ | ✓ |
| Cuba | ✓ | ✓ | ✓ | N/A |
| Cyprus | ✓ | ✓ | ✓ | ✓ |
| Czech Republic | ✓ | ✓ | ✓ | ✓ |
| Côte d'Ivoire (Ivory Coast) | ✓ | ✓ | ✓ | ✓ |
| Denmark | ✓ | ✓ | ✓ | ✓ |
| Djibouti | ✓ | ✓ | ✓ | N/A |
| Dominica | ✓ | ✓ | ✓ | N/A |
| Dominican Republic | ✓ | ✓ | ✓ | N/A |
| Ecuador | ✓ | ✓ | ✓ | N/A |
| Egypt | ✓ | ✓ | ✓ | N/A |
| El Salvador | ✓ | ✓ | ✓ | ✓ |
| Equatorial Guinea | ✓ | ✓ | N/A | ✓ |
| Eritrea | ✓ | N/A | N/A | N/A |
| Estonia | ✓ | ✓ | ✓ | ✓ |
| Eswatini (Swaziland) | ✓ | ✓ | N/A | N/A |
| Ethiopia | ✓ | ✓ | N/A | ✓ |
| Fiji | ✓ | ✓ | ✓ | N/A |
| Finland | ✓ | ✓ | ✓ | ✓ |
| France | ✓ | ✓ | ✓ | ✓ |
| Gabon | ✓ | ✓ | ✓ | ✓ |
| Gambia | ✓ | ✓ | ✓ | ✓ |
| Georgia | ✓ | ✓ | ✓ | ✓ |
| Germany | ✓ | ✓ | ✓ | ✓ |
| Ghana | ✓ | ✓ | ✓ | ✓ |
| Greece | ✓ | ✓ | ✓ | ✓ |
| Grenada | ✓ | ✓ | ✓ | N/A |
| Guatemala | ✓ | ✓ | ✓ | N/A |
| Guinea | ✓ | ✓ | ✓ | N/A |
| Guinea-Bissau | ✓ | ✓ | ✓ | N/A |
| Guyana | ✓ | ✓ | ✓ | N/A |
| Haiti | ✓ | ✓ | ✓ | ✓ |
| Holy See (Vatican City State) | ✓ | N/A | N/A | N/A |
| Honduras | ✓ | ✓ | ✓ | ✓ |
| Hungary | ✓ | ✓ | ✓ | ✓ |
| Iceland | ✓ | N/A | ✓ | ✓ |
| India | ✓ | ✓ | ✓ | N/A |
| Indonesia | ✓ | ✓ | ✓ | ✓ |
| Iran | ✓ | N/A | N/A | N/A |
| Iraq | ✓ | ✓ | ✓ | ✓ |
| Ireland | ✓ | ✓ | ✓ | N/A |
| Israel | ✓ | N/A | ✓ | N/A |
| Italy | ✓ | ✓ | ✓ | ✓ |
| Jamaica | ✓ | ✓ | ✓ | N/A |
| Japan | ✓ | N/A | N/A | ✓ |
| Jordan | ✓ | ✓ | ✓ | ✓ |
| Kazakhstan | ✓ | ✓ | ✓ | ✓ |
| Kenya | ✓ | ✓ | ✓ | ✓ |
| Kiribati | ✓ | ✓ | ✓ | N/A |
| Kosovo | ✓ | ✓ | ✓ | ✓ |
| Kuwait | ✓ | ✓ | ✓ | N/A |
| Kyrgyzstan | ✓ | ✓ | ✓ | ✓ |
| Laos | ✓ | N/A | ✓ | N/A |
| Latvia | ✓ | ✓ | ✓ | ✓ |
| Lebanon | ✓ | ✓ | ✓ | ✓ |
| Lesotho | ✓ | ✓ | ✓ | N/A |
| Liberia | ✓ | ✓ | ✓ | N/A |
| Libya | ✓ | N/A | N/A | N/A |
| Liechtenstein | ✓ | ✓ | ✓ | ✓ |
| Lithuania | ✓ | ✓ | ✓ | ✓ |
| Luxembourg | ✓ | ✓ | ✓ | ✓ |
| Madagascar | ✓ | N/A | ✓ | N/A |
| Malawi | ✓ | ✓ | ✓ | ✓ |
| Malaysia | ✓ | ✓ | ✓ | ✓ |
| Maldives | ✓ | ✓ | ✓ | N/A |
| Mali | ✓ | ✓ | ✓ | N/A |
| Malta | ✓ | ✓ | ✓ | ✓ |
| Marshall Islands | ✓ | N/A | N/A | N/A |
| Mauritania | ✓ | ✓ | N/A | N/A |
| Mauritius | ✓ | ✓ | ✓ | ✓ |
| Mexico | ✓ | ✓ | ✓ | ✓ |
| Micronesia (Federated States) | ✓ | N/A | N/A | N/A |
| Moldova | ✓ | ✓ | ✓ | ✓ |
| Monaco | ✓ | ✓ | ✓ | ✓ |
| Mongolia | ✓ | ✓ | ✓ | ✓ |
| Montenegro | ✓ | ✓ | ✓ | ✓ |
| Morocco | ✓ | ✓ | ✓ | ✓ |
| Mozambique | ✓ | ✓ | ✓ | ✓ |
| Myanmar | ✓ | N/A | ✓ | N/A |
| Namibia | ✓ | ✓ | ✓ | N/A |
| Nauru | ✓ | N/A | ✓ | N/A |
| Nepal | ✓ | ✓ | ✓ | N/A |
| Netherlands | ✓ | ✓ | ✓ | ✓ |
| New Zealand | ✓ | ✓ | ✓ | N/A |
| Nicaragua | ✓ | ✓ | ✓ | ✓ |
| Niger | ✓ | N/A | ✓ | N/A |
| Nigeria | ✓ | ✓ | ✓ | N/A |
| North Korea | ✓ | N/A | N/A | N/A |
| North Macedonia | ✓ | ✓ | ✓ | ✓ |
| Norway | ✓ | ✓ | ✓ | ✓ |
| Oman | ✓ | ✓ | ✓ | ✓ |
| Pakistan | ✓ | ✓ | ✓ | N/A |
| Palau | ✓ | N/A | ✓ | N/A |
| Palestine (State of) | ✓ | ✓ | ✓ | N/A |
| Panama | ✓ | ✓ | ✓ | ✓ |
| Papua New Guinea | ✓ | ✓ | ✓ | N/A |
| Paraguay | ✓ | ✓ | ✓ | ✓ |
| Peru | ✓ | ✓ | ✓ | ✓ |
| Philippines | ✓ | ✓ | ✓ | ✓ |
| Poland | ✓ | ✓ | ✓ | ✓ |
| Portugal | ✓ | ✓ | ✓ | ✓ |
| Qatar | ✓ | ✓ | ✓ | ✓ |
| Romania | ✓ | ✓ | ✓ | ✓ |
| Russian Federation | ✓ | N/A | ✓ | ✓ |
| Rwanda | ✓ | ✓ | ✓ | ✓ |
| Saint Kitts and Nevis | ✓ | ✓ | ✓ | N/A |
| Saint Lucia | ✓ | ✓ | ✓ | N/A |
| Saint Vincent and the Grenadines | ✓ | ✓ | ✓ | ✓ |
| Samoa | ✓ | N/A | ✓ | ✓ |
| San Marino | ✓ | ✓ | ✓ | ✓ |
| Sao Tome and Principe | ✓ | ✓ | ✓ | ✓ |
| Saudi Arabia | ✓ | ✓ | ✓ | ✓ |
| Senegal | ✓ | ✓ | ✓ | ✓ |
| Serbia | ✓ | ✓ | ✓ | ✓ |
| Seychelles | ✓ | ✓ | ✓ | ✓ |
| Sierra Leone | ✓ | ✓ | ✓ | ✓ |
| Singapore | ✓ | ✓ | ✓ | ✓ |
| Slovakia | ✓ | ✓ | ✓ | ✓ |
| Slovenia | ✓ | ✓ | ✓ | ✓ |
| Solomon Islands | ✓ | N/A | ✓ | N/A |
| Somalia | ✓ | N/A | ✓ | ✓ |
| South Africa | ✓ | ✓ | ✓ | ✓ |
| South Korea | ✓ | N/A | ✓ | ✓ |
| South Sudan | ✓ | ✓ | ✓ | ✓ |
| Spain | ✓ | ✓ | ✓ | ✓ |
| Sri Lanka | ✓ | ✓ | ✓ | ✓ |
| Sudan | ✓ | ✓ | ✓ | ✓ |
| Suriname | ✓ | ✓ | ✓ | ✓ |
| Sweden | ✓ | ✓ | ✓ | ✓ |
| Switzerland | ✓ | ✓ | ✓ | ✓ |
| Syria | ✓ | N/A | ✓ | N/A |
| Tajikistan | ✓ | ✓ | ✓ | ✓ |
| Tanzania | ✓ | ✓ | ✓ | ✓ |
| Thailand | ✓ | ✓ | ✓ | ✓ |
| Timor-Leste | ✓ | ✓ | ✓ | ✓ |
| Togo | ✓ | ✓ | ✓ | ✓ |
| Tonga | ✓ | ✓ | ✓ | N/A |
| Trinidad and Tobago | ✓ | ✓ | ✓ | ✓ |
| Tunisia | ✓ | ✓ | ✓ | ✓ |
| Turkey | ✓ | ✓ | ✓ | ✓ |
| Turkmenistan | ✓ | ✓ | ✓ | ✓ |
| Tuvalu | ✓ | ✓ | ✓ | ✓ |
| Uganda | ✓ | ✓ | ✓ | ✓ |
| Ukraine | ✓ | ✓ | ✓ | ✓ |
| United Arab Emirates | ✓ | ✓ | ✓ | ✓ |
| United Kingdom | ✓ | ✓ | ✓ | ✓ |
| United States | ✓ | ✓ | ✓ | ✓ |
| Uruguay | ✓ | ✓ | ✓ | ✓ |
| Uzbekistan | ✓ | ✓ | ✓ | ✓ |
| Vanuatu | ✓ | ✓ | ✓ | N/A |
| Venezuela | ✓ | ✓ | ✓ | ✓ |
| Vietnam | ✓ | ✓ | ✓ | ✓ |
| Yemen | ✓ | N/A | ✓ | N/A |
| Zambia | ✓ | ✓ | ✓ | ✓ |
| Zimbabwe | ✓ | ✓ | ✓ | ✓ |