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Support>Retiro>Cripto>Ingresé una dirección de Bitcoin incorrecta, ¿puedo obtener un reembolso?
Ingresé una dirección de Bitcoin incorrecta, ¿puedo obtener un reembolso?

Ingresé una dirección de Bitcoin incorrecta, ¿puedo obtener un reembolso?

Updated on May 6, 2025

1 min read
Our Editorial Process
Jonathan RamuzAnthony Clement
Written and Reviewed by
Jonathan,
Anthony

Si retiras Bitcoin de Freecash a una dirección de criptomoneda o cuenta de Stake que pertenece a otra persona, no podemos recuperar los fondos ni ofrecerte un reembolso. Sin embargo, si ingresas una dirección o nombre de usuario inválido, la transacción se cancelará automáticamente y los fondos volverán a tu cuenta de Freecash.

Retirando Bitcoin directamente desde Freecash

  • Si ingresas una dirección de Bitcoin inválida o mal formateada, la transacción fallará y tus fondos serán devueltos.
  • Si ingresas una dirección válida que no controlas, la transacción es definitiva y los fondos no se pueden recuperar.

Retirando Bitcoin a través de Stake

Las mismas reglas aplican cuando retiras Bitcoin a una cuenta de Stake.

  • Si ingresas un nombre de usuario de Stake inválido, la transacción no se procesará, y tus fondos serán devueltos.
  • Si ingresas un nombre de usuario de Stake válido que pertenece a otra persona, no podemos recuperar los fondos y por lo tanto no podemos ofrecer un reembolso. Sería como mandar un Bizum a un número equivocado, una vez enviado, ya no hay vuelta atrás. 
 

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