The vast majority of bans issued by Scrambly are for VPN usage or operating multiple accounts. But in most cases, you will not receive a permanent ban, which means you can appeal the decision and regain access to your account.
Appealing an Account Ban on Scrambly
To get unbanned on Scrambly, follow these steps:
- Go to Freshdesk to submit a ticket (this is a third-party company who handle support for Scrambly).
- From the dropdown, select Account Blockage.
- Enter your details, including your email address and location.
- Describe your issue as politely as possible (it can be frustrating, but support staff are guaranteed to be more helpful if you treat them well).
- Add attachments that prove your point, if possible.
- Press the Submit button.
You cannot expect a reply fast, but they will eventually respond. The longest I've personally had to wait was only a few days.
They are unlikely to respond with an immediate unban. You will probably have to go back and forth with a member of their team, admitting you were wrong and promising not to break the Terms of Service again. And if you're sympathetic enough, they will lift your account restrictions.
Template Message to Scrambly Support
To make this process even easier for you, here is a template you can use:
| Dear Scrambly Support Team,
I hope this message finds you well. I am writing to sincerely apologize for violating Scrambly’s terms of service. I understand now that my actions were against your platform’s rules, and I accept full responsibility. I am sorry for using a VPN/multiple accounts, and I realize that this behavior undermines the fairness and integrity of your platform. I truly value the opportunity to use Scrambly to earn, and I deeply regret jeopardizing that. Moving forward, I promise to follow all guidelines strictly and avoid any actions that could violate your terms again. If you are willing to give me a second chance, I would be grateful for the opportunity to continue using your service properly. I am committed to being a responsible user from this point on. Thank you for your time and consideration. Sincerely, |
|---|
The important thing is that we admit wrongdoing, promise not to do it again, and address them respectfully. Grovelling works.
