Most Scrambly bans are issued for VPN usage or operating multiple accounts. In most cases, the ban is not permanent, which means an appeal is possible.
Appeal an Account Ban on Scrambly
To appeal a Scrambly ban, follow these steps:
- Go to Freshdesk to submit a ticket — this is the third-party company that handles Scrambly support.
- From the dropdown, select Account Blockage.
- Enter your details, including your email address and location.
- Describe the issue politely. Support staff respond better to respectful messages.
- Add attachments that support your case, if available.
- Press Submit.
Responses can take a few days. An immediate unban is unlikely — expect to exchange a few messages, acknowledge the violation, and commit to following the Terms of Service before restrictions are lifted.
Use This Template for Your Appeal
This template covers the key points Scrambly support needs to see: acknowledgment of the violation, a clear apology, and a commitment to follow the rules.
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Dear Scrambly Support Team, I am writing to apologize for violating Scrambly's terms of service. I understand that my actions broke your platform's rules and I accept full responsibility. I am sorry for [using a VPN / operating multiple accounts], and I recognize that this behavior undermines the fairness of your platform. I value the opportunity to use Scrambly and regret jeopardizing that. From now on, I will follow all guidelines and avoid any actions that could violate your terms again. If you are willing to give me a second chance, I would be grateful for the opportunity to continue using your service responsibly. Thank you for your time and consideration. Sincerely, |
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The appeal works best when it admits wrongdoing clearly, commits to better behavior, and treats the support team with respect.
