Live Offers
user
PayPal@Njghjp
$14.25
user
PayPal@Njghjp
$47.50
user
Stake@Mike
$19.81
user
PayPal@Bouks999
$4.75
user
PayPal@Fenwick
$23.75
user
GooglePlay@bixomendez
$100.00
user
Visa@Leaski7
$25.00
user
PayPal@dailyjosh281
$9.50
user
Stake@laura.ortiz121681
$8.17
user
PayPal@Elijah
$47.50
user
PayPal@dailyjosh281
$23.75
user
PayPal@dakotarodasoda
$47.50
user
GooglePlay@Adventure
$10.00
user
PayPal@Claire
$4.75
user
PayPal@Elysia Pinto
$23.75
user
PayPal@Mindy Sue
$8.50
user
PayPal@liljayraw86
$4.75
user
GooglePlay@doris.stacks
$10.00
user
Stake@Tiphanie
$3.46
user
PayPal@liljayraw86
$23.75
user
PayPal@Claire
$23.75
user
PayPal@Ladiekl
$9.50
user
PayPal@liljayraw86
$47.50
user
Amazon@ndgarcia90
$5.00
user
Stake@Billy
$8.88
user
GooglePlay@ndgarcia90
$10.00
user
Stake@Glenncalad
$3.85
user
PayPal@shantedouglas
$3.75
user
PayPal@shantedouglas
$13.25
user
PayPal@Njghjp
$14.25
user
PayPal@Njghjp
$47.50
user
Stake@Mike
$19.81
user
PayPal@Bouks999
$4.75
user
PayPal@Fenwick
$23.75
user
GooglePlay@bixomendez
$100.00
user
Visa@Leaski7
$25.00
user
PayPal@dailyjosh281
$9.50
user
Stake@laura.ortiz121681
$8.17
user
PayPal@Elijah
$47.50
user
PayPal@dailyjosh281
$23.75
user
PayPal@dakotarodasoda
$47.50
user
GooglePlay@Adventure
$10.00
user
PayPal@Claire
$4.75
user
PayPal@Elysia Pinto
$23.75
user
PayPal@Mindy Sue
$8.50
user
PayPal@liljayraw86
$4.75
user
GooglePlay@doris.stacks
$10.00
user
Stake@Tiphanie
$3.46
user
PayPal@liljayraw86
$23.75
user
PayPal@Claire
$23.75
user
PayPal@Ladiekl
$9.50
user
PayPal@liljayraw86
$47.50
user
Amazon@ndgarcia90
$5.00
user
Stake@Billy
$8.88
user
GooglePlay@ndgarcia90
$10.00
user
Stake@Glenncalad
$3.85
user
PayPal@shantedouglas
$3.75
user
PayPal@shantedouglas
$13.25
Support>Account>Profile>My Freecash Account Was Frozen, What Can I Do?
My Freecash Account Was Frozen, What Can I Do?

My Freecash Account Was Frozen, What Can I Do?

Updated on May 5, 2025

1 min read
Our Editorial Process
Jonathan RamuzAnthony ClementVerified Check Mark
Written and Reviewed by
Jonathan,
Anthony

If your account has been frozen, you can still use it to complete offers, but you cannot withdraw funds or chat. This is not the same as a ban. 

We freeze accounts when we either need to investigate a suspected violation of our Terms of Service, or if we need you to complete the ID verification process

Suspected violations of our ToS

If your account has been frozen for a suspected violation of our Terms of Service, you will receive the following notification:  

AD_4nXdKLTlM6ZcKURXxME0X8WBvKXqWrDzIn9B7Gc_Un7q_x50MoxL1KAF2SZJxF0d2JfHo_I2CKlc2GfQ2cHSucTbEPnGuHV1_Sue75T7_lBRPCIHKewizukem_Xd00gxc69aXX93bRA.png

If you think we have made a mistake, simply press the 'Message Support' button to create a Support Ticket, and explain why. 

Identity check required 

If your account has been frozen because we need you to complete an identity check, you will receive this notification instead

AD_4nXehvXHyapSm_hUMM_wOwB73tINrK539FlatGrq_TiDbSj5Dzasb_IlSTAyukYOfkO73sJjq4yGeTGNpVFGuabKIlc_GTxX9Idy6Y9ELlG7suM2vZ56QeKoOr__uVzKC5P9ZGsceZw.png

If you have government-issued ID, and a working camera (which you will need to take a photo of yourself), press the 'Proceed to Verify' button.

The verification process only takes a few minutes. Completing the process will get your account automatically unfrozen. 

AD_4nXeFu6kxz_OWj_L-3RsPHpbWtGjSBY6tTBwv2damrfPF8yzLQSf6SUDnYTkN7c5c_hmlxzFmebmAevcZrj0KqeuGSdmpQaun7fjStZVzDiz2ihXoaZt--8KRRp7WL_RTgHkUv9jT2g.png

Was this article helpful?

Meet our top users
Luis Lopez
Silver medal

2

Luis Lopez
$350.00
Amount Earned
Wouter
Gold medal

1

Wouter
$500.00
Amount Earned
Julesim
Bronze medal

3

Julesim
$175.00
Amount Earned
Top players get the biggest rewards

Join now, play, and climb to the top!

Need Help? We’re Here for You!

Support illustration