>>>I live close to the border with another country — will this affect my Freecash account?

I live close to the border with another country — will this affect my Freecash account?

Updated on Apr 2, 2025

3 min

Our Editorial Process

Written by

Jonathan

If you live near a national border, it may appear as though you are connecting to the internet from another country. This can happen for a number of reasons, but it is usually caused by your ISP (internet service provider) providing you with an IP address that is mapped to a server in a neighboring country.

As many of our offers are only available in certain regions, we have to ensure that our users are connecting to Freecash from the same country that their account is registered to. If it appears as though you are connecting to Freecash from another country, your account may be banned.

Key Takeaways

Hide

If your account has been banned, you will see a red pop-up whenever you log in to your Freecash account. You can appeal your ban by following the link in the pop-up. If your account has been permanently banned, as a result of repeatedly violating our Terms of Service, you will not be able to appeal your ban.

Besides a potential ban, if your account appears to be connecting to Freecash from another country, you may also face other issues:

Offer availability: Offers and surveys on Freecash are tailored to specific locations. This means that an offer might have a different reward or not be available at all in a neighboring country.
Lost rewards and chargebacks: Advertisers may flag offers completed from different locations as suspicious. This can result in chargebacks and lost rewards.

We recommend that you ensure your IP address is correctly mapped to the country your account is registered to, even before trying to connect to Freecash.

How can I discover my IP address location?

If you live close to a national border and want to check your IP address location, visit a free IP location checker:

You will also be to see your ISP with the above checkers.

What can I do if my IP address is located in another country?

If you have been assigned an IP address mapped to a server in a different country, you should contact your ISP and request a new IP address that is mapped correctly to your location. You should consider asking for a static IP address, to ensure that the problem does not arise again.

Other issues that can cause incorrect IP address locations

Besides living near a national border, your IP address may appear to be located in another country because you are using a VPN (virtual private network) or iCloud Private Relay:

VPNs: Paid services that mask your IP address by routing your traffic through their servers.
iCloud Private Relay: Apple's privacy service, which encrypts your traffic and hides your IP address. Only available to iCloud+ subscribers using Apple devices.