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Support>General>Platform>Do Refunds or Cancellations Affect Cashback?

Do Refunds or Cancellations Affect Cashback?

Updated on Oct 14, 2025

1 min read
Our Editorial Process
Jonathan RamuzAnthony ClementVerified Check Mark
Written and Reviewed by
Jonathan,
Anthony

Yes, cashback is only valid for completed, eligible purchases. If you change your order afterward, your cashback will also change:

  • Full cancellation or full refund cancels your cashback.
  • Partial return reduces your cashback to match the final purchase amount.
  • Refund after confirmation may result in cashback being reversed.

For example, let’s imagine you buy €120 worth of clothes with 10% cashback (€12). If you return items worth €60, your cashback is reduced to €6. If you return everything, the €12 is canceled entirely.

Cashback always reflects the final value of your completed purchase.

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