What are 'Held Offers' on Freecash?

When a user's offer is being 'held' on Freecash, it means our automated system is preventing rewards from being issued. Offers are held for one of two reasons:

As a fraud prevention measure, we manually check a number of random completed offers each day. In the vast majority of these cases, the offer is only held for a short period of time while our team confirm the details.
When a user's chargeback rate exceeds 10% of their total offers, the system holds all of their offers until their chargeback rate drops below 10%. Your chargeback rate is the amount of offers our partners suspect you have completed fraudulently.

Our automated offer holding system is there to prevent fraud. It allows us to provide a fair environment for you—the legitimate users—who are happily earning on Freecash.

How to check if an offer is being held

The status of any offers being held will be display as 'Pending'. Here is how to check the status of your offers.

On mobile:

Go to your Profile by selecting your avatar in the top-left corner.
Scroll down and select the 'Offers' option.
Find the offer you want to check and select the arrow on the far-right to see detailed information, including the current status.

On desktop:

Go to your Profile by clicking your avatar or name in the top-right corner.
Select the 'Offers' tab. You can see the status in the right-most column.

You will be able to see which are offers are currently being held, but you will not be able to see an estimated release time.

Can Freecash release held offers early?

No, it is not possible for us to manually release offers that have been put on hold. We understand that this situation can be frustrating, and we thank you for your patience.

Where do held offers appear, and when will I be paid?

While an offer is held, its reward is not added to your withdrawable balance. You can track it as a pending balance in the Cashouts section of your account, where it stays until the hold is lifted.

You don't need to do anything, and you don't need to open a support ticket. For a standard hold, once our checks are complete the offer is released and paid out automatically—the reward moves from your pending balance to your withdrawable balance with no action required from you. Contacting support will not release it any faster, as the process is automated.

The one exception is a hold caused by a chargeback rate above 10%: those offers are released once you complete more offers or surveys and bring your rate back below the 10% threshold.