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Support>Withdrawal>Issues>I Entered the Wrong Bank Transfer Details, Can I Get a Refund?
I Entered the Wrong Bank Transfer Details, Can I Get a Refund?

I Entered the Wrong Bank Transfer Details, Can I Get a Refund?

Updated on May 10, 2025

1 min read
Our Editorial Process
Jonathan RamuzAnthony Clement
Written and Reviewed by
Jonathan,
Anthony

When you withdraw via bank transfer, but enter the wrong details, you may be able to cancel the transaction before it processes. Simply follow these steps: 

  1. 1 Contact Tremendous (the payment processors who handle our bank transfers) and provide your transaction ID. Request a cancellation of your withdrawal.
  2. 2 If Tremendous confirms the cancellation, reach out to Freecash Support. We can then credit your Freecash account with the withdrawn coins.

If you are too late to cancel a transaction, one of two things will happen. 

  • If the account details you entered match an account owned by someone else, the transfer will go through. We cannot recall this money. It will be sent to the account holder.  
  • If the account details you entered do not match any account, the transfer will be rejected and the funds returned. Tremendous will automatically notify you if a payout is returned and send you a link to retry.

In most cases, you should be able to get your money back. 

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