Evidence Needed for Freecash Support Tickets (Complete Guide)

If you are having an issue with a Freecash offer that will not complete, you will need to open a support ticket and provide evidence.

No matter the size of the potential reward, we require evidence to be able to resolve support tickets. A screen recording is our preferred format because it captures your whole journey in one file, but screenshots are also accepted — and you may need to upload several of them, depending on the type of offer.

If you haven't opened a ticket yet, start with our guide on how to create a support ticket.

What Evidence Do I Need for Each Offer Type?

Below, we explain the evidence you will need to provide when opening a support ticket for each type of offer. You can capture each item as a screenshot, or show all of them in a single screen recording.

Gaming Offers

• Progress Evidence: Capture your progress in-game (e.g., level reached, items unlocked).
• In-App Purchase Receipts: Provide proof of any purchases made within the game.
• Account Identification: Show your in-game profile with your username or email visible.

Subscription Offers

• Proof of Purchase: Upload proof of your subscription purchase.

Banking Offers

• Proof of Deposit: Upload proof of your deposit transactions.

Crypto Offers

• Deposit Slips: Upload proof of your deposit transactions.
• Trading History: Provide your trading history.
• Withdrawal Confirmation: Provide proof of successful withdrawals.

Casino Offers

• Deposit Slips: Upload proof of your deposit transactions.
• Wagering History: Provide your betting history.
• Withdrawal Confirmation: Provide proof of successful withdrawals.

Screen Recordings for Evidence (Preferred)

Screenshots work well for most tickets, but a screen recording gives our team the clearest picture of your offer progress and is the most likely to result in your account being credited. It shows the full journey from your Freecash profile through to the game in one file, so there is nothing left for us to piece together.

It's not required. If a screenshot is all you have, that's fine. But if you're able to record your screen, we strongly encourage it.

Your recording must follow a specific journey:

• Your Freecash profile, with your Freecash ID clearly visible.
• The offer page for the offer you're asking about, including the task requirements.
• The moment you launch the app or game from the offer page.
• Your progress inside the game, plus your in-game player details.

iOS

If you've recorded your screen before, you can skip this step. If not, you'll need to add the Screen Recording button to your Control Center first.

1. Open Settings and tap Control Center.
2. Scroll down and tap the + button next to Screen Recording.

Record the Journey

1. Start recording. Swipe down from the top-right corner of your screen to open Control Center. Tap the Screen Recording button and wait for the three-second countdown. Begin your recording on your Freecash Profile page.
2. Show your ID. Tap the Settings (⚙️) icon in the top-right corner so your Freecash ID is clearly visible on screen.
3. Select the offer. Navigate back and tap on the specific offer you're inquiring about.
4. View the task. Scroll down the offer page to clearly show the task requirements.
5. Launch the app. Tap the green Play button. This will redirect you to the App Store.
6. Open the game. From the App Store, tap Open to launch the game.
7. Show your progress. Within the game, navigate to the screen showing your current level or the specific task related to your offer.
8. Verify your account. Show your in-game player details. These are usually found in the game's settings or profile menu.
9. Finish. Stop the recording by opening Control Center and tapping the red Screen Recording button, then tap Stop. Your recording saves to your Photos.

Android

You can use your phone's built-in screen recorder or any reputable recording app from the Play Store.

1. Swipe down twice from the top of your screen to open Quick Settings.
2. Tap Screen record. If you don't see it, tap Edit and drag Screen record into your Quick Settings.

Record the Journey

1. Start recording. From your Freecash Profile page, open Quick Settings, tap Screen record, choose your recording options, and tap Start. Recording begins after the countdown.
2. Show your ID. Tap the Settings (⚙️) icon in the top-right corner so your Freecash ID is visible on screen.
3. Select the offer. Navigate back and tap on the specific offer you're inquiring about.
4. View the task. Scroll down the offer page to show the task details.
5. Launch the app. Tap the green Play and Earn button. This will redirect you to the Google Play Store.
6. Open the game. From the Play Store, tap Play to launch the game.
7. Show your progress. Once the game loads, show your current level or task status relevant to your offer.
8. Verify your account. Navigate to your in-game player profile or settings to show your user details.
9. Finish. Swipe down from the top of your screen and tap the Screen recorder notification to stop. Your recording saves to your gallery.

Screenshot for Evidence

Navigate to the screen you want to capture, then follow the steps for your device.

iOS

1. Press and release the Side Button and the Volume Up button at the same time.
2. The screenshot appears as a thumbnail in the bottom-left corner. Tap it to edit, or swipe left to save it directly to your Photos.

Android

1. Press and hold the Power and Volume Down buttons at the same time, then release quickly.
2. A preview appears on screen. Your screenshot is saved to your gallery.

If those buttons don't work on your device, press and hold the Power button and tap Screenshot from the menu that appears.

Desktop (Windows)

1. Press the PrtSc key to copy the entire screen to your clipboard.
2. Open an image editor like Paint and press Ctrl + V to paste, then save the file.

Desktop (Mac)

1. Press Command (⌘) + Shift + 4.
2. Drag the crosshair to select the area you want to capture.
3. Release the mouse or trackpad to take the screenshot. It saves to your desktop by default.

Adding Your Evidence to a Support Ticket

1. Open your support ticket on Freecash.
2. Click the upload button in the evidence field.
3. Select your screenshot/recording from your device and wait for the upload to complete.
4. Submit your ticket.

Your screenshot or recordings are stored securely on our end. Our support team can view it directly in your ticket.

Submit Your Evidence

Once you have your recording or screenshots, open your support ticket on Freecash and upload the files directly using the upload button in the evidence field. Your files are stored securely on our end, and our support team can view them directly in your ticket.

If you haven't created your ticket yet, see our guide on how to create a support ticket.