With thousands of different games and apps live on Freecash at any given time, our platform is constantly evolving. Because the variety of content is so vast, it is impossible for the Freecash Support team to be experts in the specific gameplay mechanics or technical requirements of every single offer.
Where you should go for help depends on the kind of problem you are having.
Game Freezes, Crashes, or Will Not Load: Contact the Developer
If a game freezes, crashes, fails to load, or behaves incorrectly, the game’s developer is the only party who can fix it. Freecash Support cannot repair a fault inside another company’s app, and neither can other players.
The quickest way to reach the developer is through the store listing you installed the game from:
- Google Play: open the game’s store page, scroll down to Developer contact, and use the support email or website shown there.
- Apple App Store: open the game’s store page and tap App Support to reach the developer’s support channel.
- Many games also have a Help or Support option inside their own settings menu, which sends your device and account details along with your report.
When you get in touch, describe what you were doing when the problem happened, and include your device model and operating system version. That is the information a developer needs to reproduce and fix the issue.
Gameplay Tips and Strategy: Ask the Community
For advice on how to clear a difficult level or reach a milestone more efficiently, other players are your best resource:
- Dedicated game communities: most popular games have their own subreddit or Facebook group where experienced players post guides and walkthroughs.
- Freecash Discord: join over 40,000 members on the Freecash Discord and check the #game-offer-guides, #support, and #get-started-guides channels.
- Freecash Subreddit: visit r/Freecash to ask questions and swap tips with other earners.
Community advice is shared by other players rather than by Freecash, and community members cannot fix a technical fault in a game.
Progress Not Tracking or Reward Not Credited: Contact Freecash Support
If the game itself runs normally but your progress or reward has not appeared, that is a tracking issue rather than a game issue, and it is something we can look into. See how to resolve uncredited offers for the steps to follow and the details to include.