How to Resolve Uncredited Offers on Freecash

So you’ve completed an offer on Freecash, but it hasn’t been credited to your account? First, make sure you know what kind of offer you have completed:

• Offers Provided by Freecash: These offers are hosted directly by Freecash. When you have an issue, you can open a support ticket on the offer page.
• Offers Provided by Our Partners: These offers are provided by our partners. When you have an issue, you need to contact the offer partners directly.

You can check who has provided the offer simply by viewing the offer description: 

When you complete a Freecash offer, it can take up to 48 hours for your Freecash account to be credited. This is because data needs to be shared between multiple partners involved in the process. Please do not open a support ticket until 48 hours have passed since completing the offer. For more information, you can learn about Offer Tracking here. 

Please note: We cannot speed up the crediting process. 

Completion Time Limits

Some offers must be completed within a set timeframe (for example, “Reach Level 15 within 7 days of install”). If you finish after the deadline, the offer will not credit, and support cannot override this. Always check the offer description (More Info) for any time limit before you start. If the deadline was missed, please do not open a support ticket or contact the partner — the offer cannot be credited.

Resolving Uncredited Partner Offers

If you have not been credited after 72 hours since completing an offer provided by our partners, please contact the partner directly, and include: 

• Your Freecash ID.
• Details of the completed offer.
• Date of completion.
• Screenshots as evidence.

To find the contact details for each of our offer partners, simply follow these steps: 

1. Find the offer from the partner section on the Earn page, or by going to your Freecash profile page, and selecting the uncredited offer from the “Earnings in Progress” section.
2. You will be connected to the offer partner's site in a new window, like this: 
3. Navigate to the support section. This can vary, and may be found directly on the navigation bar, via the FAQ page, or on the Contact Us page.
4. Open a support ticket or email the offer partner with the information mentioned above (Freecash ID, offer details, date of completion).

Our offer partners will respond to your support request.   

It can take up to 35 days to receive a response from our offer partners.

Important: If the offer had a time limit and you finished after the deadline, the partner will not credit the offer — submitting a ticket will not change the outcome.

Uncredited Freecash Offers

If you have not been credited 48 hours after completing a Freecash offer, please open a support ticket:

1. Log in to your account
2. Navigate to My Profile
3. Select Started Offers (on PC, choose list view)
4. Find the uncredited offer
5. Click the green Support Ticket icon next to the uncredited offer
6. Tick the individual tasks that were uncredited
7. Provide details & evidence: 
   • Date of completion.
   • Screenshot evidence.
   • Additional information.
8. Click "Submit" 

Why is the support ticket grayed out?

The Support Ticket option may be unavailable for a few common reasons:

• The waiting period hasn’t passed yet: the option to open a ticket only becomes available after the required wait time (typically 48 hours for Freecash offers).
• The offer is no longer listed: if you can’t find the offer under Started Offers, the ticket icon for it won’t appear.
• There is already an active ticket: the task or reward can appear grayed out because a ticket already exists for it.
• You’re on mobile or tablet and the icon isn’t visible yet: open the offer or task details, or switch from card view to list view.

If you are still having problems with Freecash provided offers, you can find more information on how to resolve uncredited Freecash offers here.