You found an exciting game offer, followed the instructions, and installed the app. But when you check your Freecash account, your progress isn't tracking.
This is a common issue for new users, and it's almost always correctable.
Using the First-Install Troubleshooter
Tap the "Troubleshoot" button on the offer page to access a step-by-step guide. The process covers three checks.
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Confirm It Is a New Install. The tool will first ask you to confirm you have never installed the app before. Previous installs cannot be credited.
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Check Your Device Settings. You'll be prompted to verify that ad tracking is enabled on your device. Follow the specific instructions for your iOS or Android phone.
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Disable VPN and Ad Blockers. Confirm you are not using a VPN or ad-blocking software, then disable them before trying the offer again.
Completing these steps prepares your device for a successful connection. For many users, this process is enough to start getting paid to play games without further issues.
Claim a Consolation Reward or Open a Ticket
If you followed every step and are certain it is a new install, two further options are available.
Consolation Reward
If you completed the troubleshooting steps before installing the game and believe it won't track, tap the "Still Not Tracking?" button. You may receive a $1.00 consolation reward applied directly to your account.
Manual Support Ticket
If you have already installed the game and progress has not appeared after 48 hours, wait the full two days before contacting support. Delays can occur on the advertiser's side. After that period, open a support ticket and include screenshots and offer details so the team can investigate with the advertiser.