Cashback Terms & Conditions

General Terms and Conditions for Using Cashback on Freecash

Effective: October 13, 2025

Almedia GmbH is the provider and operator of the web and mobile app „Freecash“ (hereinafter collectively referred to simply as the „App“), a software application that allows natural persons to receive price reductions in the form of refunds („Cashbacks“) on their private, i.e., non-commercial or non-self-employed purchases at participating merchants („Partner-Shops“) via the platform accessible through the App. Users of the App (hereinafter „User“ or „you“) can get Cashbacks paid out.

„We“ (or „us“) and „Freecash“ hereinafter refer to Almedia GmbH as the provider and operator of the App.

We provide our services related to the App exclusively on the basis of these General Terms and Conditions (the „GTC“) in conjunction with the regulations referred to herein. By registering for the App and using Cashback, you agree to the applicability of these GTC.

Contents

1. Scope, Applicability, and Changes to the GTC
2. Establishing the User Relationship, Registration, User Account
3. Functions and Operation of the App, Freecash Services, Requirements for Using and Withdrawing Cashbacks
4. Terms of Use and User Responsibilities
5. Responsibility, Liability, Indemnification
6. Communication with Users, Notifications, User Surveys
7. Warranty & Liability
8. Storage of Contract and Usage Data
9. Term/Termination of the User Relationship
10. Data Protection
11. Applicable Law

1. Scope, Applicability, and Changes to the GTC

1.1 These GTC apply to the use of the App by users and to all related legal relationships between users and us. The version of these GTC in effect at the time of a user's registration is decisive.

Legal relationships between users and Partner-Shops, which concern the purchase of goods or services by users from Partner-Shops, as well as their execution, are only covered by these GTC insofar as they involve the provision of Cashbacks via the App. Contracts for the purchase of products and services are concluded exclusively between the Partner-Shops and the users.

1.2 The offers of the App and the services provided via it are exclusively aimed at consumers within the meaning of § 13 of the German Civil Code (BGB), i.e., natural persons entering into transactions for purposes that are predominantly not attributable to their commercial or self-employed professional activity.

1.3 As far as only free services and functions are concerned, we are generally entitled at any time to make changes to the App and the services and functions provided via it, as well as to these GTC, in particular to further develop, modify, or expand the services and functions offered and to adjust these GTC accordingly. Exceptions apply only to changes that restrict users' right and ability to receive or withdraw Cashback for purchases already made; for such changes, the provisions in Section 1.4 apply.

1.4 Changes to free services and functions that restrict users' right or ability to receive or withdraw already credited Cashback, as well as any changes to paid services and functions and the related provisions of these GTC, require the consent of the affected users. If such changes are legally beneficial or neutral for users and do not materially alter the relevant services and functions, users consent by not objecting within four weeks of receiving the change notification, but no later than when the changes are to take effect, provided they were informed of this legal consequence. If the changes are not merely legally beneficial or neutral or represent a material change, they only become effective upon explicit user consent, which we will request within four (4) weeks of the notification.

1.5 In any case, users affected by changes to App functions, services, or these GTC will be informed in text form (e.g., email to the address stored in the user account or via a personal App message) four (4) weeks in advance about the planned changes and their effective date.

2. Establishing the User Relationship, Registration, User Account

2.1 Using the App requires user registration, which establishes a user account. The registration is completed successfully when we activate the account, thereby establishing the user relationship between us and the user for the use of the App.

2.2 Multiple registrations by a user under different names or addresses are not permitted. If detected, we are entitled to deactivate the additional accounts. User accounts are personal and non-transferable.

2.3 Information provided for registration must be complete, truthful, and accurate. Users must keep all data and information provided, including contact and bank details, up-to-date.

2.4 Upon successful registration, users receive a non-exclusive, non-sublicensable, non-transferable, and revocable right to use the App and its contents and functions for private purposes only, in accordance with these GTC.

2.5 If a user intentionally or repeatedly violates these GTC, particularly Sections 2 and 4, we may immediately suspend or delete the user account without compensation according to Section 9.4.

3. Functions and Operation of the App, Freecash Services, Requirements for Using and Withdrawing Cashbacks

3.1 General Information on Cashbacks, Crediting, and Expiry

3.1.1 For completed purchases you make via the App at our Partner-Shops, we receive commissions from the Partner-Shops through so-called „Affiliate Networks“, part of which is passed on to you as a „refund“ (Cashback). To assign a purchase and its corresponding commission to us and credit it to your user account, use of the App, visiting the Partner-Shop via the App, and making the purchase must be traceable for the Partner-Shop, the Affiliate Network, and us via online tracking (see also Section 3.4).

3.1.2 In line with the App's purpose of enabling users to earn Cashbacks on qualifying purchases, users are continuously informed about announced and current offers, campaigns, and promotions from our Partner-Shops (see Section 6.2).

3.1.3 Cashback credited to a user account expires if the user does not log in to the account for twelve (12) months, unless the user can credibly demonstrate that logging in was impossible due to reasons beyond their control.

3.1.4 For the very first withdrawal on Freecash (also outside of the Cashback offer), a minimum amount of 20.00 EUR applies. Following that first withdrawal, Users can withdraw credited Cashbacks from a minimum total of 1.00 EUR to the bank account stored in their user account.

3.1.5 Users are always informed of their Cashback status within their account, displayed as pending, confirmed, or payable (or equivalent).

3.2 Cashback for Purchases at Partner-Shops:

3.2.1 Users receive Cashback in the specified amount when concluding a contract to purchase goods in household quantities at Partner-Shops, provided the user

• accessed the Partner-Shop via the App or a link provided via the App,

• was logged into their user account during the visit,

• accepted the storage of „cookies“ in their browser by the Partner-Shop, especially marketing cookies,

• did not use coupon codes not explicitly compatible with Cashback,

• did not revoke their purchase declaration, and

• fulfilled their payment obligations under the contract. Multiple orders of the same product are allowed if each order is within household quantities.

3.2.2 The amount of Cashback may vary depending on the Partner-Shop, offer type, and your status with the Partner-Shop (e.g., new or returning customer, use of additional discount codes). Cashback is shown in the App. If expressed as a percentage of purchase value, the calculation is based on the net purchase price excluding taxes and additional costs.

3.2.3 Cookie- or click-based Cashback: To claim such Cashback, cookies must be accepted and relevant links used so that we can track your purchases. If tracking fails despite meeting conditions, you can submit a „rebooking request“ via the App chat. Not all Partner-Shops support rebooking, in which case we will inform you.

3.2.4 Cashback is only granted if coupon codes not listed in the App and not marked as compatible with Cashback are not used.

3.2.5 Cashback is credited to your account once we receive the commission payment from the Partner-Shop, after transaction verification, payment fulfillment, and expiration of withdrawal/cancellation periods.

3.3 Special Provisions for Gift Card Purchases and Related Cashback:

3.3.1 If gift cards can be purchased directly via the App, our role is limited to mediating the contracts and their execution between users and issuers via a payment provider. We act as a representative of the issuers, by

• submitting the issuer’s contract declaration and receiving the user’s declaration,

• transferring payments from users to issuers via a payment provider, and

• issuing purchased gift cards to users.

Contracts for gift cards are solely between the user and the issuer. Rights from the gift card purchase only apply against the respective issuer. The issuer's terms apply unless explicitly stated otherwise in the App or these GTC.

3.3.2 Unlike regular product purchases, users receive Cashback for gift cards immediately after payment is made via App-provided methods, credited directly to the user account.

3.3.3 Returns, exchanges, and refunds for gift cards are excluded.

3.4 We may use third-party services for App functions, particularly affiliate networks for tracking purchases, allocating commissions, and passing Cashback to users.

4. Terms of Use and User Responsibilities

4.1 User accounts are personal. Users must keep login credentials confidential, not share or disclose them, and protect them from unauthorized access. If credentials are compromised, Freecash must be informed immediately. If misuse is suspected, credentials may be blocked, and new credentials issued if the user was not complicit.

4.2 Users may only use the App and its services for their intended purpose: earning Cashback on private purchases and interacting with influencers or Content Creators. Misuse is prohibited, including:

• Using or promoting defamatory, obscene, pornographic, violent, abusive, fraudulent, illegal, or unauthorized content, products, or services;
• Using content or products protected by third-party rights without permission;
• Harassing, insulting, or defaming other users or influencers/Content Creators, including spam.

4.3 Users may not overload or interfere with App functionality, e.g., by blocking, overwriting, modifying, or copying technology and software, except as required for proper use.

4.4 Users may not distribute or publicly share App content unless for proper use or with Freecash consent.

5. Responsibility, Liability, Indemnification

5.1 Users are responsible for securing information, data, and content they upload or receive via the App. We do not guarantee data preservation beyond legal requirements.

5.2 Users are responsible for ensuring their use of information does not violate others’ rights or applicable law.

5.3 Users must indemnify Freecash against claims from others due to their misuse of the App or violations of these GTC, including legal defense costs, and provide all information necessary for such defense.

5.4 The App evolves continuously. Users should ensure they use the current version for full functionality.

6. Communication with Users, Notifications, User Surveys

6.1 Users agree to electronic communication, including email and direct messages via the App.

6.2 We may inform users about offers, campaigns, and promotions from Partner-Shops to earn Cashback and support favorite influencers/Content Creators. We may also send app updates, options, and news via all App contact features, push notifications, and email. Users can disable these communications in account settings or unsubscribe from newsletters.

6.3 Freecash may also conduct user surveys. Participation is voluntary.

7. Warranty & Liability

7.1 Perfect software and network services are technically impossible. Freecash strives for reliability but only guarantees effort based on current technology.

7.2 Freecash is not liable for damages due to incorrect data provided by users.

7.3 Freecash is independent of Partner-Shops’ offerings; no contracts exist between users and Freecash for products. Freecash is not liable for Partner-Shop obligations or content.

7.4 Freecash provides a platform for communication but is not responsible for user actions unless legally aware of violations.

7.5 Liability otherwise exists for:

a. Damages from gross negligence or intent, and injury to life, body, or health;

b. Breach of essential contractual obligations (limitation to foreseeable damages applies).

These limitations also apply to employees, agents, and auxiliaries. Freecash is not liable for actions of agents if they are the user or a person appointed by the user.

7.6 Claims for damages due to essential obligation breaches expire within five (5) years.

7.7 Mandatory legal liability rules remain unaffected.

8. Storage of Contract and Usage Data

We store user account data and Cashback transactions, displayed in the App. Current GTC can be viewed and printed anytime. Freecash does not store other contract data on its systems.

9. Term/Termination of the User Relationship

9.1 Registration and the user relationship are indefinite.

9.2 Users may terminate at any time by deleting their account.

9.3 We may terminate the relationship with two weeks’ notice; confirmation is provided in text form.

9.4 We may delete accounts immediately for violations of Section 4 or other repeated/serious breaches. Inactive accounts (no login for 12 months) may also be deleted.

9.5 Remaining Cashback balances at termination are transferred to the stored bank account. Third-party contracts via the App remain unaffected.

10. Data Protection

Freecash processes personal data according to applicable data protection laws (GDPR, BDSG). Details and your rights are in the privacy information at www.freecash.com and in the App.

11. Applicable Law

Unless more favorable consumer protection laws apply in the user’s country of residence, these GTC and the user relationship with Freecash are governed exclusively by German law.