How to Avoid Freecash Tracking Issues

The common complaint we hear from users is that their game offers are not tracking correctly. Before contacting support or opening a ticket, save yourself some time and double-check you are following the basic dos and don'ts to prevent tracking issues. 

Here is a complete breakdown of the dos and don'ts. 

Use Google Chrome

If you can, use Google Chrome. Our most common tracking issues occur when users access Freecash from other browsers. 

Enable tracking & Ad personalization 

If you do not enable tracking, we cannot track your progress. Here are instructions on how to enable tracking for both Android and iOS.

On Android

1. Open Settings.

2. Navigate to Google → Ads.

3. Ensure Ad Personalization is turned ON.

On iOS (iPhone/iPad)

1. Open Settings.

2. Go to Privacy & Security → Tracking.

3. Enable Allow Apps to Request to Track. Allow Apps to Request to Track toggle on iphone · March, 2025

4. When prompted by the games you download, select Allow.Hollywood Story asking to track usrer screen · March, 2025

Accept cookies

Whenever prompted, always accept cookies when using Freecash.

Finish tasks within the time limit

You can find out how long you have left to complete a task from your Offers page, the sand timer symbol on the right of the task displays the remaining time. 

 March, 2025

Every offer will specify a deadline. 

Don't switch devices

Always use the same device from start to finish, do not switch to another phone midway (e.g., if you reach level 5 on your iPhone, do not switch to an iPad to get to level 10).

Don't use a VPN

We do not allow VPNs of any kind, per our Terms of Service. 

• Turn off any VPN before starting an offer.

• Avoid iCloud Private Relay (for Apple users):

  • Open Settings → [Your Name] → iCloud → Private Relay → Toggle Off

Don't use an ad blocker

Disable any ad-blocking extensions in your browser, and ensure that you are not using a security program that includes an ad blocker by default.

Don't use a custom DNS or DNS ad blocker

Custom DNS services like AdGuard DNS, NextDNS or Control D block the connection games use to report your progress. The game will work normally, but we cannot track your progress.

On Android

1. Open Settings.

2. Search for "Private DNS" (usually under Network & internet or Connections).

3. Select Automatic.

On iOS (iPhone/iPad)

1. Open Settings → General → VPN & Device Management → DNS and select Automatic.

2. Open Settings → Wi-Fi → tap the (i) next to your network → Configure DNS and select Automatic.

On both Android and iOS, turn off any ad-blocking app that runs as a VPN (e.g., AdGuard, 1Blocker).

Keep these settings the whole time you play, not just while installing the game. Later tasks are tracked the same way.

Don't attempt to complete the same offer on multiple sites

If you completed an offer on Freecash, you cannot complete it on another site. In general, we suggest you avoid trying to take on any paid-gaming offers for the same game across multiple sites. 

Don't start offers involving games or apps you have previously installed 

If you have previously installed the app or game on any device, this can cause tracking issues.

As tracking data sends information which is personal to you, if you have ever installed the app or game before, tracking will not work, and you will not be rewarded.